Retail Focus

Innovating with an Eye Towards the Future

Innovating isn’t always about ‘creating new for new sake’. Or ‘technology for technology sake’. In 2019, our EVP and Chief Officer of Strategy, Joanne Healy, was invited by Southern University of Science and Technology in Shenzhen, China, to give a lecture and lead a workshop with graduate engineering students at the School of System Design…

The Future of Department Stores Lies in Storytelling

At the heart of any great piece of art, communication and cinema, is a compelling story. In a similar way, a great experience—including a great retail experience— has at its core a theme that ties the place to its community; its myths and its stories. The new El Palacio de Hierro Veracruz location does just…

Building One Loyal Customer at a Time

Urban Hardware is building one loyal customer at a time by investing the time into relating to the customer in a way that not only focuses on the experience, but, more importantly, builds a sense of ownership by being a part of the local community. Urban Hardware isn’t your huge, big box building store. Nor…

Live Nation Shop Transforms into Madonna Pop-Up

How do you design a store that needs a whole new identity just about every week? That was our challenge with the Live Nation retail store in the first floor of the company’s headquarters in New York. Live Nation wanted to create a space where they could promote different artists at different times. They…

May 2019 Edition

Focus on: Store Mascots

Featuring: Fantasy World, Cemaco
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April 2019 Edition

Focus on: Creating a Lifestyle Environment

Featuring: Orvis
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March 2019 Edition

Focus: Story Telling

Featuring: Sundance, Guest Column: Steve Goldberg
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February 2019 Edition

Focus On: Great Food – Memorable Experience

Featuring: Tom's Urban, Testa Barra, Guest Column: Jamie Dworkin
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January 2019 Edition

Focus On: Tech Meets Touch

Featuring: James Allen, Sleep Number, Guest Column: Matthew Berglass
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Retail Focus-Vol 9 2018

Focus On: Place-Based Retail

Featuring: Driehaus Museum, Nashville Zoo, Guest Column: Eric Loyall
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