Commentary

Six Things We Saw From Suppliers at EuroShop

The portfolio of suppliers continues to both broaden and narrow. Consolidation; changing capital investment strategies among retailers with mature economies; and putting pressure on mainstream vendors, while continuing globalization, brought a new broad participation at EuroShop 2020 from select suppliers based in Asia and India. We also saw ideas that have grown out of manufacturing…

Top 8 Themes From EuroShop 2020

“EuroShop’s power lies in the creative exchange that transcends our differences, particularly within the creative spirit that is at the heart of our humanity.”  —KEN NISCH It bills itself as the world’s largest retail trade fair. It’s the show for anybody and everybody in the retail industry. It’s what’s coming. It’s what’s now. It’s EuroShop.…

Innovating with an Eye Towards the Future

Innovating isn’t always about ‘creating new for new sake’. Or ‘technology for technology sake’. In 2019, our EVP and Chief Officer of Strategy, Joanne Healy, was invited by Southern University of Science and Technology in Shenzhen, China, to give a lecture and lead a workshop with graduate engineering students at the School of System Design…

Finding the Pathway to Creativity

Nikunj Jain talks about taking a right brain-driven approach to the left brain world. Disney’s famous slogan, “you can’t top pigs with pigs,” was what finally pushed the creative team to think beyond the tried and tested methods. Same goes for our imagination of “what next?” We try to be creative, however the creativity extent…

The Future of Department Stores Lies in Storytelling

At the heart of any great piece of art, communication and cinema, is a compelling story. In a similar way, a great experience—including a great retail experience— has at its core a theme that ties the place to its community; its myths and its stories. The new El Palacio de Hierro Veracruz location does just…

The Experience Economy: Competing for Customer Time, Attention, and Money

Excerpt from the Preview to 2020 New Hardcover Edition of The Experience Economy: Competing for Customer Time, Attention, and Money Time is the currency of experiences. If you get customers to spend more time with your business then they will spend more money on your offerings. To do so, however, requires gaining customer attention amidst…

Key Themes from 2019 That We Can All Learn From

Find a way to stand out.  This is becoming even more and more important in today’s world of information overload. Whether it’s your own font or celebrating a random, made-up holiday over a traditional one, do things that differentiate you from your competitors. Grow your reach and resources through collaboration. You might be able to…

The Power of Story: What We Can Learn from Strangers

Toby Barlow talks about what he’s discovered by opening his own store. New York magazine’s “In 2029 IRL Retail Will Live Only Inside Amusement Parks” is an overview of how, in the writer’s estimation, the new 5.7 billion dollar American Dream mall in New Jersey is an ominous sign of things to come. I’m sure…

Building One Loyal Customer at a Time

Urban Hardware is building one loyal customer at a time by investing the time into relating to the customer in a way that not only focuses on the experience, but, more importantly, builds a sense of ownership by being a part of the local community. Urban Hardware isn’t your huge, big box building store. Nor…

When You Say Experience

Janis Healy talks about what it takes for a consumer to embrace a brand. Retail Experience.  Brand Experience.  Customer Experience.  No matter how you categorize it, we speak of the need to elevate the experience within brick and mortar retail stores.  And rightfully so. Once upon a time, we had to go to a box…