Retail Focus

Innovating with an Eye Towards the Future

Innovating isn’t always about ‘creating new for new sake’. Or ‘technology for technology sake’. In 2019, our EVP and Chief Officer of Strategy, Joanne Healy, was invited by Southern University of Science and Technology in Shenzhen, China, to give a lecture and lead a workshop with graduate engineering students at the School of System Design…

The Future of Department Stores Lies in Storytelling

At the heart of any great piece of art, communication and cinema, is a compelling story. In a similar way, a great experience—including a great retail experience— has at its core a theme that ties the place to its community; its myths and its stories. The new El Palacio de Hierro Veracruz location does just…